Terms, Privacy & Cookies

1. Service Description

HK Pet Taxi, operated by Hythe Kent Taxis Ltd, provides door-to-door pet transport services within the United Kingdom and between the UK and Europe via the Channel Tunnel. The owner of the pet travels in the same vehicle as their pet at all times. All journeys are conducted in DEFRA Type 2 authorised vehicles.

2. Booking & Payment

All bookings must be confirmed in advance. A confirmed quote constitutes a binding agreement once accepted by the client. Payment is required before travel unless otherwise agreed in writing. We accept card payments and bank transfers. Prices are quoted in GBP and include VAT where applicable.

3. Cancellation Policy

• Cancellation 48 hours or more before travel: full refund
• Cancellation within 48 hours of travel: 50% refund
• Same-day cancellation: no refund (100% charge applies)

4. Client Responsibilities

The client is responsible for ensuring their pet has all required documentation for travel, including but not limited to: valid microchip, rabies vaccination certificate, Animal Health Certificate (AHC) for EU travel, and tapeworm treatment for dogs returning to the UK (administered 24–120 hours before entry). The client must provide accurate collection and delivery addresses.

5. Animal Welfare

All pets must be transported in an appropriate carrier or restraint as required by law. Cats, rabbits, and ferrets must be transported in a secure, well-ventilated carrier. Dogs must wear a collar and lead when outside the vehicle. We reserve the right to refuse transport if the animal's welfare is at risk.

6. Liability

Hythe Kent Taxis Ltd maintains £10,000,000 Public Liability insurance. We are not liable for delays caused by border control, weather conditions, Channel Tunnel closures, or circumstances beyond our reasonable control. Our maximum liability for any claim shall not exceed the total price paid for the journey.

7. Subcontracting

In exceptional circumstances, we may use authorised subcontractor operators who meet our DEFRA compliance and insurance standards. The client will be notified in advance if subcontracting is necessary.

Data We Collect

We collect the following personal data when you request a quote or make a booking: your name, phone number, email address, collection and delivery addresses, pet details (species, breed, number), and travel dates. We collect this data directly from you via our website form, phone, email, or WhatsApp.

How We Use Your Data

Your data is used solely for the purpose of providing our pet transport service — to respond to quote requests, confirm bookings, arrange journeys, and communicate with you about your travel. We do not use your data for marketing purposes unless you have explicitly opted in.

Data Sharing

We share your data only with our driver or authorised subcontractor operators as necessary to complete your journey. We do not sell, rent, or trade your personal data with third parties for marketing purposes.

Data Retention

We retain your personal data for 6 years in accordance with HMRC requirements for business records. After this period, your data is securely deleted.

Your Rights

You have the right to access, correct, or delete your personal data at any time. To exercise these rights, please contact us at [email protected]. We will respond to all requests within 30 days.